(888) 830-7456
support@morphos3d.com
Mon–Fri, 8am–6pm EasternSOLIDWORKS Installation
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Technical Support
Already a Morphos 3D customer? Here is how we back you after the sale. Ongoing support from real engineers, included with your active subscription.
Getting Started
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Open a Support Request
For existing customers on an active subscription or maintenance plan. Tell us what is happening and we’ll route it straight to our engineering team, not a call center. During business hours, expect a same-day response.
Prefer email? Reach us at support@morphos3d.com.
Contact support
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FAQ
Support FAQ
How do I get technical support from Morphos 3D?
Call the main line at (888) 830-7456 and choose Support or enter extension 804. You can also email support@morphos3d.com. Your request goes straight to our engineering team. As an authorized SOLIDWORKS reseller, we provide technical support to customers with active SOLIDWORKS subscriptions purchased or transferred to Morphos 3D.
Who actually answers my support requests?
Our own engineers, not an outsourced call center. The people troubleshooting your install, license, or CAM issue are the same people who run the full CAD to CAM to CNC to ERP workflow day to day, so you are not explaining your shop to a script reader.
What is covered under my SOLIDWORKS subscription?
An active SOLIDWORKS subscription includes the latest software upgrades, access to SOLIDWORKS technical support, and cloud services tied to your seats. Morphos 3D adds direct engineer-to-engineer help on top of that, including installation, license management, and configuration questions.
Can you help if SOLIDWORKS was bought from another reseller?
Yes. In most cases SOLIDWORKS subscriptions can be transferred to Morphos 3D at renewal so we become your supporting reseller. Contact us with your serial numbers and we will walk you through the transfer and what changes for your team.