Technical Support
Already a Morphos 3D customer? Here is how we back you after the sale. Ongoing support from real engineers, included with your active subscription.
support@morphos3d.comOpen a Support Request
For existing customers on an active subscription or maintenance plan. Tell us what is happening and we’ll route it straight to our engineering team, not a call center. During business hours, expect a same-day response.
Prefer email? Reach us at support@morphos3d.com.
What to Include
The more of this you send up front, the faster we can resolve it:
- Your SOLIDWORKS version and year, plus service pack
- Serial number or license info, if the issue is licensing related
- The exact error message (copy the text or attach a screenshot)
- Screenshots or a short screen recording of the problem
- What you were doing when it happened, and what you have already tried
- Your operating system and hardware specs, if relevant
Monday–Friday, 8am–5pm EST
Ongoing support is included with an active SOLIDWORKS subscription or maintenance plan (ALC). If you are still getting set up, see Services & Training. If you are purchasing a new license or need to add support coverage, contact us for a quote.
Support FAQ
How do I get technical support from Morphos 3D?
Reach out by phone at (414) 401-6575 or email info@morphos3d.com and your request goes straight to our engineering team. As an authorized SOLIDWORKS reseller, we provide technical support to customers with active SOLIDWORKS subscriptions purchased or transferred to Morphos 3D.
Who actually answers my support requests?
Our own engineers, not an outsourced call center. The people troubleshooting your install, license, or CAM issue are the same people who run the full CAD to CAM to CNC to ERP workflow day to day, so you are not explaining your shop to a script reader.
What is covered under my SOLIDWORKS subscription?
An active SOLIDWORKS subscription includes the latest software upgrades, access to SOLIDWORKS technical support, and cloud services tied to your seats. Morphos 3D adds direct engineer-to-engineer help on top of that, including installation, license management, and configuration questions.
Can you help if SOLIDWORKS was bought from another reseller?
Yes. In most cases SOLIDWORKS subscriptions can be transferred to Morphos 3D at renewal so we become your supporting reseller. Contact us with your serial numbers and we will walk you through the transfer and what changes for your team.